FAQ

  • Who provides cleaning supplies?

    That is totally up to you! When booking just let us know if you’d like for us to use your personal cleaners and equipment. Or if you’d like for us to provide everything. This may include but not limited to wash rags, mop, bucket, vacuum, cleaning products, etc.

  • What if I have to reschedule?

    Life happens and if you need to reschedule a cleaning please make any schedule changes by 7PM the day before service to avoid incurring a $75 late cancellation fee.

  • What if our cleaners are locked out?

    Please leave a key or provide us with access to your home for all scheduled appointments. If we are unable to enter your home for any reason, a $75 Lockout Fee will be assessed.

  • What should I do with my pet the day of cleaning?

    We ask that you secure you pet(s) during our cleaning appointment. Please note that we do no clean up feces, urine, vomit or blood.

  • Move in & Move out Policy

    Items that are left behind by a tenant will not be discarded by the cleaning team. If we cannot reach a client to discuss the removal of items, we will try to put items in one general area so that the rental unit looks tidy. We do not move oversized or heavy items.

  • What if I am requesting a cleaning service in an area not listed?

    We know that new builds and Airbnbs are popping up all over Texas and we are always looking to expand. So please feel free to reach out and get a quote and let us travel to you!